Legal
This English version is a convenience translation. Only the German version of the General Terms and Conditions is legally binding: Allgemeine Geschäftsbedingungen.
Last updated: 7 November 2026
§ 1 Scope
(1) These General Terms and Conditions ("Terms") apply to all business relationships between CNCProjekt-Schreiber GmbH ("Provider") and its customers ("Customer"), irrespective of whether the contract is concluded via the order portal (bestellung.online-cnc.com), via the enquiry form on online-cnc.com or by e-mail. They also apply to all future transactions with the Customer.
(2) A Customer within the meaning of these Terms may only be a trader (Unternehmer) within the meaning of § 14 BGB (German Civil Code), a legal entity under public law or a special fund under public law. Contracts with consumers are not concluded.
(3) Deviating, conflicting or supplementary terms and conditions of the Customer shall not become part of the contract unless the Provider expressly agrees to their validity in text form. Individual agreements made in a specific case take precedence over these Terms.
§ 2 Conclusion of Contract
(1) Information presented in the order portal and on the website as well as offers made by the Provider are subject to change and non-binding unless expressly designated as binding.
(2) Enquiry via form or e-mail: The Customer submits its manufacturing enquiry with complete documents. The Provider reviews the enquiry and informs the Customer of the price and the expected delivery time. The Customer may place a binding order within two weeks.
(3) Order via the order portal: The Customer can calculate prices in the order portal without registering. Placing an order, obtaining a quotation as a PDF and requesting a manually prepared quotation require registration. The Customer uploads its design documents and checks and confirms the manufacturing parameters (§ 3). By clicking the button "Verbindlich bestellen" (place binding order), the Customer submits a binding offer. Until then, the Customer may view and change its details at any time.
(3a) If the order portal cannot automatically calculate a price for a part, the Provider will prepare a manual quotation at the Customer's request, as a rule within 48 hours. There is no entitlement to a quotation. Quotations issued by the Provider in the order portal are valid until the date stated in the quotation. Aluminium profiles are quoted and ordered separately from other parts.
(4) The Provider automatically confirms receipt of an order by e-mail. This acknowledgement of receipt does not yet constitute acceptance.
(5) The contract is only concluded upon the Provider's order confirmation in text form. The Provider may accept an order within two weeks. The order confirmation is decisive for content, price and delivery date.
(6) If the price in the order confirmation differs from the price displayed in the order portal, this shall be deemed a rejection of the order combined with a new offer from the Provider. This new offer shall be deemed accepted unless the Customer objects within one week of receipt; the Provider will point out this consequence in the order confirmation.
(7) The Provider may commission third parties with the manufacture without informing the Customer.
(8) The language of the contract is German.
§ 3 Automated Calculation and AI-Assisted Evaluation
(1) The Provider evaluates the CAD data and technical drawings submitted by the Customer automatically and using AI-assisted systems. In particular, geometry, material, tolerances, threads, surface specifications and other manufacturing parameters are recognised and incorporated into the calculation.
(2) The automatically determined parameters and prices are suggestions. They may be incorrect or incomplete, for example in the case of illegible, contradictory or incomplete documents.
(3) The Customer is obliged to check the displayed manufacturing parameters for accuracy and completeness before submitting the order and to correct them where necessary. By submitting the order, the Customer confirms the displayed parameters.
(4) The parameters confirmed by the Customer in conjunction with the order confirmation are decisive for manufacture. If these deviate from the uploaded documents, the confirmed parameters apply, unless the Customer notifies the Provider of the deviation in text form before receipt of the order confirmation.
(5) Every order is checked by an employee of the Provider before the order confirmation. The Provider is under no obligation to check the Customer's documents for design errors or suitability for the intended purpose.
(6) Automatically calculated prices are non-binding until they are confirmed in the order confirmation.
§ 4 Calculations Without an Order
(1) Calculations in the order portal are free of charge. The Provider may limit the number of calculations that do not lead to an order – without registration per internet connection, and for registered customers to 20 consecutive calculations.
(2) Thereafter, the Provider may block further calculations. They will be unblocked again on request.
§ 5 Obligations of the Customer
(1) The Customer provides complete, correct documents suitable for manufacturing. The Customer alone is responsible for ensuring that the parts are suitable for the purpose it intends.
(2) The Customer warrants that the ordered parts
- will only be used for lawful purposes,
- are not safety components within the meaning of the Machinery Directive 2006/42/EC or the Machinery Regulation (EU) 2023/1230, unless expressly agreed in writing,
- are not weapons or weapon parts, and
- are not intended for export to the USA.
(3) The Customer is responsible for compliance with export control and sanctions regulations insofar as it passes on or exports the parts.
(4) The Customer shall indemnify the Provider against all third-party claims based on a breach of the obligations under this § 5.
§ 6 Manufacture and Delivery
(1) The Provider manufactures the parts in accordance with the specifications that are decisive pursuant to § 3(4).
(2) Deliveries are made from the Provider's registered office in Freital to the delivery address specified by the Customer. The Customer may choose between parcel shipping and freight forwarding. In the case of freight forwarding, delivery is made "free kerbside" unless otherwise agreed.
(3) Via the order portal, the Provider only delivers to customers with a billing and delivery address in Germany and Austria, and aluminium profiles only to delivery addresses in Germany. Deliveries to other countries are made only by separate agreement.
(4) Delivery times begin with the order confirmation. They are non-binding unless expressly agreed as binding. They are extended reasonably if the Customer delays or fails to perform necessary acts of cooperation.
(5) Partial deliveries and partial invoices are permissible insofar as they are reasonable for the Customer.
(6) The risk passes to the Customer as soon as the goods have been handed over to the shipping service provider; this also applies if the Provider bears the transport costs. If shipment is delayed for reasons for which the Customer is responsible, the risk passes upon notification of readiness for shipment; any storage costs incurred shall be borne by the Customer. Transport insurance is only taken out at the Customer's request and expense.
(7) The Provider may withdraw from the contract if, despite a proper hedging transaction, it is not supplied, not correctly supplied or not supplied on time by its supplier and is not responsible for this. The Customer will be informed without undue delay; payments already made will be refunded without undue delay.
(8) If an announced delivery fails for reasons for which the Customer is responsible, the Customer shall bear the costs of the unsuccessful delivery.
(9) Transport and packaging material will not be taken back and becomes the property of the Customer.
(10) Aluminium profiles are profiles compatible with the branded profiles named on the drawing, not original profiles of the named manufacturer; the quotation names the profile delivered with the addition "compatible with". Accessories (e.g. slot nuts, connectors, end caps) are not part of the delivery, even if they appear on the drawing.
§ 7 Force Majeure
In the event of force majeure, the Provider may postpone delivery for the duration of the impediment plus a reasonable start-up period. If the impediment lasts longer than three months, either party may withdraw from the contract in whole or in part. Force majeure means events that are unforeseeable or beyond the Provider's sphere of influence, such as industrial action, operational and traffic disruptions, shortages of materials or energy, official measures and supply failures of upstream suppliers for which the Provider is not responsible.
§ 8 Prices
(1) All prices are in euros plus statutory VAT. Packaging, shipping and loading costs are charged separately and displayed in the order portal before the order is submitted. Logistics costs for deliveries outside Germany are charged according to actual expenditure.
(2) If more than four months elapse between conclusion of the contract and the agreed delivery, the Provider may reasonably adjust the price in line with demonstrably increased material, labour and energy costs. If the price rises by more than 10%, the Customer may withdraw from the contract.
(3) Additional costs resulting from change requests by the Customer after conclusion of the contract shall be borne by the Customer.
§ 9 Payment
(1) First orders must be paid in advance. Thereafter, payment on invoice is possible. Invoices are issued upon shipment or provision of the goods.
(2) Invoices are payable within 14 days of the invoice date without deduction. Advance payment is due immediately upon receipt of the order confirmation.
(3) In the event of default in payment, the Customer owes default interest of 5 percentage points above the applicable base interest rate per annum. The right to claim further damages remains reserved.
(4) If the Customer's financial circumstances deteriorate significantly after conclusion of the contract, the Provider may demand advance payment or the provision of security for outstanding deliveries.
(5) The Customer may only set off claims that are undisputed or have been finally established by a court. A right of retention exists only in respect of claims arising from the same contractual relationship.
§ 10 Retention of Title
(1) The goods delivered remain the property of the Provider until full payment of all claims arising from the contract (goods subject to retention of title).
(2) The Customer may not pledge the goods subject to retention of title or transfer ownership of them by way of security. The Customer may resell them in the ordinary course of business. The Customer hereby assigns to the Provider in advance the resulting claims in the amount of the invoice total. The Customer remains authorised to collect these claims as long as it meets its payment obligations.
(3) The Customer shall handle the goods subject to retention of title with care and insure them at its own expense against fire, water and theft damage. The Customer shall notify the Provider without undue delay of any third-party access, in particular seizures.
(4) Any processing or transformation is always carried out on behalf of the Provider. If the goods are processed or mixed with items belonging to others, the Provider acquires co-ownership in the ratio of the invoice value of its goods to the other items.
(5) If the value of the securities exceeds the secured claims by more than 10%, the Provider shall release securities of its choice at the Customer's request.
§ 11 Claims for Defects
(1) The Customer shall inspect the goods without undue delay after receipt and notify defects without undue delay in text form (§ 377 HGB (German Commercial Code)). At the Provider's request, parts complained about shall be sent in for inspection.
(2) There is no defect insofar as the goods correspond to the specifications that are decisive pursuant to § 3(4). No claims for defects exist in the case of merely insignificant deviations, natural wear and tear, improper handling or excessive stress after the passing of risk, or in the case of improper modifications or repairs by the Customer or third parties.
(3) In the event of defects, the Provider shall, at its option, provide subsequent performance by remedying the defect or delivering a replacement. If subsequent performance fails, the Customer may reduce the price or withdraw from the contract. Damages are governed by § 12.
(4) Additional costs of subsequent performance arising because the goods were taken to a location other than the delivery address shall be borne by the Customer.
(5) Claims for defects become time-barred twelve months after delivery. This does not apply in cases of intent, fraudulent concealment, injury to life, body or health, claims under the Product Liability Act (Produkthaftungsgesetz), or in the cases of §§ 438(1) no. 2 and 445b BGB.
§ 12 Liability
(1) The Provider is liable without limitation in cases of intent and gross negligence, injury to life, body or health, under the Product Liability Act and to the extent of any guarantee assumed.
(2) In cases of simple negligence, the Provider is only liable for the breach of essential contractual obligations (cardinal obligations), and limited to the foreseeable damage typical for the contract. Cardinal obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely.
(3) Otherwise, liability is excluded. In particular, the Provider is not liable for damage resulting from the Customer failing to check automatically determined parameters contrary to § 3(3) or submitting incorrect documents.
(4) The limitations of liability also apply to the Provider's legal representatives, employees and vicarious agents.
§ 13 Third-Party Rights
(1) The Customer grants the Provider the rights of use in the submitted documents that are necessary for calculation and performance of the contract. The Customer warrants that it is entitled to do so and that the manufacture does not infringe any third-party rights, in particular patent, trade mark, design or copyright.
(2) The Customer shall indemnify the Provider against third-party claims arising from such infringements, including reasonable costs of legal defence, insofar as the Customer is responsible for the infringement.
(3) The Provider may refuse orders if the documents violate statutory prohibitions or public policy (gute Sitten).
§ 14 Confidentiality and Protection of Customer Documents
(1) Both parties shall treat all information from the business relationship that is not publicly known, in particular drawings, CAD data and terms, as confidential and use it only for the performance of the contract. This obligation continues after the end of the contract. §§ 3 and 5 GeschGehG (German Trade Secrets Act) remain unaffected.
(2) The Provider only passes on documents to manufacturing partners insofar as this is necessary for manufacture, and only without details of the Customer (anonymised). The manufacturing partners are obliged in writing to maintain confidentiality.
(3) For the automated and AI-assisted evaluation (§ 3) and for hosting and operating the order portal, the Provider may use technical service providers. These are contractually obliged to maintain confidentiality and, insofar as personal data is concerned, bound as processors pursuant to Art. 28 GDPR.
(4) Use of the Customer's documents for training third-party AI models is excluded. To improve its own calculation systems, the Provider may only use data in anonymised form from which neither the Customer nor the specific part can be identified.
(5) Documents relating to enquiries, quotations and calculations without an order are automatically deleted three months after the last change, and documents from calculations without registration after only seven days. The Customer is itself responsible for ordering or saving in good time any quotations it will need later. Documents relating to orders placed are stored in the customer account for repeat orders until the Customer requests deletion, subject to statutory retention obligations.
(6) On request, the Provider will conclude a separate non-disclosure agreement (NDA).
§ 15 Data Protection
(1) The Provider processes personal data of the Customer and its contact persons for the initiation and performance of contracts (Art. 6(1)(b) GDPR) and for compliance with legal obligations.
(2) Details, in particular on the service providers used, any transfer to third countries and storage periods, are set out in the privacy policy at https://online-cnc.com/datenschutz/.
(3) If submitted documents contain personal data of third parties (e.g. names in the title block of a drawing), the Customer shall ensure that it is permitted to transmit them. The Customer should remove such details insofar as they are not necessary for manufacture.
§ 16 Final Provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
(2) The exclusive place of jurisdiction for all disputes is the Provider's registered office in Freital. The Provider may also sue the Customer at the Customer's general place of jurisdiction.
(3) Amendments and additions to the contract require text form. Overriding individual agreements remain unaffected.
(4) Should individual provisions be or become invalid, the remainder of the contract shall remain valid. The invalid provision shall be replaced by the statutory provisions.