FAQ
How does online-cnc.com keep prices low?
On the one hand, we digitalise and automate our processes – from the first enquiry in the order portal to the delivery of the parts, communication with customers and suppliers is digital. This saves personnel costs. On the other hand, we bundle enquiries with our partners and create a large order volume. Overall, this reduces the price.
Does online-cnc.com manufacture itself?
No, we do not manufacture ourselves. However, we have a large network of manufacturing partners who do this for us. This way we always have free capacity, can offer short lead times and find the right manufacturer even for demanding projects.
Is my data passed on to third parties?
No. If you place an order, only your anonymised manufacturing documents are passed on to the manufacturing partner who receives the production order.
What happens in the event of a complaint?
All our employees and suppliers do their best to avoid complaints in the first place. If the quality of the delivered parts does not meet your specifications, simply e-mail us at anfrage@online-cnc.com and describe the issue. We guarantee a fast and uncomplicated solution.
Can I get a quote by phone?
Unfortunately not. Please calculate in the order portal or send a written enquiry by e-mail to anfrage@online-cnc.com.
Which file formats do you need for a quote?
We process 3D models in STEP and STP format, for sheet metal parts also DXF and DWG. Please send manufacturing drawings as PDF and bills of materials as XLS, XLSX or PDF. You can also upload several files as a ZIP archive.
Why do I need to upload a technical drawing as well as the CAD file?
For some parts we need additional information on surface specifications, tolerances, threads and fits to prepare a quote.
How quickly do I receive my quote?
In the order portal you see the price instantly. For parts we quote individually, we usually send your quote by e-mail within 48 hours.
Is there a minimum quantity at online-cnc.com?
No, there is no minimum quantity and no minimum order value. For small quantities the price includes a share of set-up and handling costs that falls as the quantity rises.
Can I change or cancel my order at short notice?
You can adjust your order until your parts go into production. Once production has started, changes or cancellation are unfortunately no longer possible.
Do I get an inspection report?
At online-cnc.com you can receive an inspection report with every order on request. It is charged as a separate item. Please state this in the enquiry process.
How are shipping costs calculated?
Shipping costs are calculated based on the size, weight, shipping method and delivery address of your parts. We pass shipping costs on to you one-to-one without a mark-up.
Any further questions?
Write to us at anfrage@online-cnc.com – or calculate your parts directly in the order portal.